Reply to the Angry Email

Respond calmly to a frustrated customer or coworker.

Prompt

Draft a reply to this email: [paste].
My goals: acknowledge the specific frustration, state what I can actually do ([what you can do]), and set a next step with a date.
Avoid: blaming, defensive phrasing, and generic lines like 'we value your feedback'. Under 150 words.

Tips

Wait 10 minutes and reread before sending. Edit the commitments so they're ones you can keep.

Example output (excerpt)

"You're right that waiting two weeks with no update isn't okay. I've escalated your refund and will email you by Thursday with a confirmation number."